Flash sale items with No-Return Policy

Products that are sold at a special super low price are non-returnable (Flash Sales, Seasons Sales, Special Offers, Today Deals, Daily Deals, or any other Product which have been sold with discount)

Return & Replacement Policy

To claim for a Return, The product must be unused, in its original packaging, and in the same condition as it was when you received it.

Customers can claim for Return in the event that the product is damaged or not functional within 24 Hours from the date of receiving the Product.
If for any reason you are not satisfied with your purchase, we offer a 7-day return policy. Please note that shipping charges of AED 25 (Delivery & Collection Charges) will be deducted from your refund amount.

Replacement Procedure

If the Product is found faulty as per the policy then the Replacement process will be initiated, We will arrange for the pickup of the defective or damaged product and send you a replacement as soon as possible.
If the Product not faulty and claimed due to the Product(s) not being as per expectations, pickup charges of (AED 25) replacement with another product delivery charges will be applicable
If the product is already out from its original packing or used already, in this case no return or refund will given.

Refund Policy

Refunds will be issued in the form of a voucher or bank transfer, depending on your preference.

Please allow 5-7 business days for the refund to be processed.

Contact Email: Support@souqdealz.com

Whatsapp: 971506072256

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