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Return Policy

Returns 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Refunds will be done only via Bank Transfer only OR The Discount Code of the refunded amount only after after receiving the product back to our warehouse.
  • Delivery and pickup charges will be deducted from total amount of refund which is AED 30/- (Pick up & Delivery Charges)

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items: 
Gift cards 
Downloadable software products 
Some health, beauty and personal care items

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable) 
Book with obvious signs of use 
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened 
Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
Any item that is returned more than 30 days after delivery

Refunds (if applicable) 
Please send an email to support@souqdealz.com with or call/ whatsapp 0523554420
State "Refund" in the subject 
If you are approved, then we will call you to inform and we will arrange the couriers to pickup the product for you.

Sale items (if applicable) 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@souqdealz.com or call/ whatsapp 0523554420

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping 
Our Shipping partner is www.wing.ae (an Amazon Company) Courier Contact No 
So your products will be delivered to you by wing.ae, once you place an order they will call you or send sms or u can also track your shipment at Wing.ae.


Our delivery time in UAE is 1-3 working days

  • Souqdealz will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions 
    countries in accordance with the law of UAE”. 
    • Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement